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Frequently Asked Questions
- What types of products does Louroe offer?
We offer a range of products including speakers, base stations, microphones, and integrated surveillance systems designed for both residential and commercial use.
- How sensitive is the microphone?
Sensitivity:
-45 dBV/Pa
1 Pa = 94 dB SPL
- Do your products save the audio recording?
Our products DO NOT have storage capabilities. You can connect them to storage devices via audio input.
- What are the key features of your audio surveillance systems?
Depending on what microphone you purchase, key features include automatic gain control, vandal resistance, weather resistance, and IP integration with cameras or VMS systems.
- I’m getting static/feedback when listening live/recorded audio. Do I have a bad mic?
Ensure that the microphone wiring connections match the instructions in the respective microphone’s user manual available on www.louroe.com, ensure that the correct recommended shielded cable has been used to wire the microphone and that the cable assembly is not routed near or around equipment that generates high electrical noise, such as fluorescent lights, electrical generators etc. Test the microphone audio with quality workstation pre-amplified speakers. If using inexpensive, subpar workstations speakers it is possible that the speakers are overloading causing the static/feedback issue.
- What type of wire is required (How do I find out what wire I need?)
For the best audio quality, a shielded cable is recommended. Most one-way audio applications require a 2-conductor shielded cable, 22 gauge with a 24 gauge drain wire. Most two-way audio applications require 2-conductor shielded, 20 gauge with a 22 gauge drain and 1 conductor unshielded, 20 gauge all in the same jacket. Unshielded cables such as CAT 5 and CAT 6 are not satisfactory for audio systems.
- What is the cable distance from microphone to camera?
The recommended distance for Mic level Mics is 20′ and all Mic level microphones come with a 20′ cable and 3.5 mm stereo connector.
For Line level Mics , there is 1000′ distance restriction
- What is the optimal cable distance from a base station/interface to microphone?
The recommended distance is up to 1000’ from a base station or interface device.
- What should I do if my audio surveillance system isn’t working properly?
First, check your inter connection and ensure your devices are powered on and wired properly. If the issue persists, consult our troubleshooting guide or contact customer support for assistance.
- Is there a warranty on your products?
Yes, we offer a three-to-five-year warranty on all our products dependent upon digital or analog, covering manufacturing defects and providing peace of mind for our customers.
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Looking for specific product information?
Information like instructions, specifications, “what’s in the box”, and more can be found on every product’s page. Use the product finder below to find the exact product you’re looking for.
Return information
Need to return an item? Find more information below.
Contact
Product/Sales inquiries
Phone:
(800) 927-6498
Fax:
(818) 994-6458
E-mail:
For all questions on sales and marketing, products, or data.
Sales@louroe.com
For placing orders, pricing information and shipping information.
Orderdesk@louroe.com
Office Location:
6955 Valjean Ave.
Van Nuys, CA 91406