FAQ

Louroe sells products through a network of dealers and distributors.  Orders are placed by faxing an authorized purchase order to (818) 994-6458 or emailing to orderdesk@louroe.com. For details of ordering please see Section 1 of the Agreement of Terms and From Authorized Reseller Conditions of Sale.

Our products utilize advanced audio capture technology, which can be integrated with visual surveillance systems and can stream data in real-time to your VMS, NVR or IP Camera.

Sensitivity:

-45 dBV/Pa

1 Pa = 94 dB SPL

Our products DO NOT have storage capabilities. You can connect them to storage devices via audio input.

When connecting our products to an IP-based solution, audio can be listened to remotely.

Microphones can be connected to a storage system via a base station, audio adapter, or connected directly to the audio input. When connecting audio to an IP-based camera audio, the signal will stream with video via the camera’s connection to PoE when the mic is connected to the audio input of the camera.

Typically, the workstation has an internal mic that once the audio is enabled and the camera is selected, the operator can talk down to whoever is within hearing distance.

If there is not a need for recording and only live audio is needed, Louroe has audio kits that do not need to connect to cameras. Louroe offers base stations with built-in speakers for live audio.

Check the Manufacturer’s Datasheet on the specific model camera selected, which will list the type of audio that their camera will accept.

Our products capture clear audio evidence; help identify suspicious activity and can be configured to alert you to unusual sounds or conversations.

Our products DO NOT have storage capabilities. You can connect them to storage devices via audio input.

When connecting our products to an IP-based solution, audio can be listened to remotely.

Digifact microphones have an RJ45 to connect directly to PoE for power. Other mics such as Line Level can be connected to IF-PX which can provide voltage via PoE.

If there is not a need for recording and only live audio is needed, Louroe has audio kits that do not need to connect to cameras. Louroe offers base stations with built-in speakers for live audio.

Yes, our products are designed for easy DIY installation, but professional installation services from professional integrators are recommended.

Ensure that the microphone wiring connections match the instructions in the respective microphone’s user manual available on www.louroe.com, ensure that the correct recommended shielded cable has been used to wire the microphone and that the cable assembly is not routed near or around equipment that generates high electrical noise, such as fluorescent lights, electrical generators etc. Test the microphone audio with quality workstation pre-amplified speakers. If using inexpensive, subpar workstations speakers it is possible that the speakers are overloading causing the static/feedback issue.

For the best audio quality, a shielded cable is recommended. Most one-way audio applications require a 2-conductor shielded cable, 22 gauge with a 24 gauge drain wire. Most two-way audio applications require 2-conductor shielded, 20 gauge with a 22 gauge drain and 1 conductor unshielded, 20 gauge all in the same jacket. Unshielded cables such as CAT 5 and CAT 6 are not satisfactory for audio systems.

An audio input is needed for each microphone connected. Multiple mics connected to one input will cause poor quality.  Audio mixing can be done with an RN-2 or MLA-4.

Our microphones use external power supplies, camera power, PC, & PoE to supply voltage to our products depending on what microphone category is being used (line, mic, digital level).

Digifact microphones have an RJ45 to connect directly to PoE for power. Other mics such as Line Level can be connected to IF-PX which can provide voltage via PoE.

Omni-directional mics pick up audio 30’ in diameter circle while directional mics pick up audio 12’ from mic element. For every 10’ the mic is installed on a pole or ceiling, you lose 10’ audio distance circumference.

When purchasing an Audio Monitoring Kit Louroe Electronics provides a microphone, base station or audio interface, power supply, and patch cables. The only additional parts needed would be a shielded cable.

If the audio solution doesn’t need recording and only needs live audio we have audio kits that don’t need to connect to NVR/NVR. Our microphones need to connect to an audio input for recording purposes. Can use a PC or camera audio in if NVR/NVR does not have input.

If the audio solution does not require recording and only needs live audio, we have audio kits that do not need to connect to cameras. Our microphones can be connected to storage devices such as a NVR or NVR if the camera does not have an audio input.

Yes, you can use a Central Power Supply, but be sure to budget 100mA (500mA) per microphone.

The recommended distance for Mic level Mics is 20′ and all Mic level microphones come with a 20′ cable and 3.5 mm stereo connector.

For Line level Mics , there is 1000′ distance restriction

The datasheet of the IP Camera Data Sheet will identify audio input.

The recommended distance is up to 1000’ from a base station or interface device.

We provide customer support via phone, email, as well as a comprehensive online knowledge base.

We regularly release updates to improve functionality and security. Customers can receive updates from our web interface (louroe.com).

Yes, we offer a three-to-five-year warranty on all our products dependent upon digital or analog, covering manufacturing defects and providing peace of mind for our customers.

For domestic orders, numerous payment options are available including open credit upon approval, credit card, bank transfer, and bank checks. For international orders, we may require letters of credit, bank wire transfer, credit cards, or prepayment.  For information on how to obtain credit with Louroe Electronics please see Section 5 of the Agreement of Terms and Conditions of Sale or contact us at orderdesk@louroe.com.

All purchases are built to order and ship 3-5 days after the purchase order is acknowledged. All orders are shipped FOB Van Nuys, CA USA. Customers can provide a shipping account number with a major shipping company or Louroe will include the cost of freight on the invoice. Delivery and shipping terms can be found in Section 3 of the Agreement of Terms and Conditions of Sale.

Louroe Electronics products are serialized for accurate tractability and have a five year warranty from the original date of shipment (The exemption are the DigiFact Line of Products which offer a two year warranty from original date of shipment). Warranty details are in Section 7 of the Agreement of Terms and Conditions of Sale. We find that less than 1% of products under warranty are defective. They usually are non-operable as a result of mishandling or miss-integration. Please check our installation/operation instructions sheets.

Should a product need to be returned for repair or replacement, please contact orderdesk@louroe.com or call us at 818-994-6498. We will issue a Return Merchandise Authorization number to facilitate the return and repair or replacement of your item. For additional details see Sections 8 and 9 of the Agreement of Terms and Conditions of Sale.

We do not sell directly through our website, but you can purchase our products both in-store and online through your local distributor. Select your state or region on the distributor map to find your closest location.

Distributors covering their region can check on available Louroe inventory. The normal availability is three business days after the receipt of an acceptable purchase order.